Question 1

How can I find stock information of your standard products?

Accepted Answer

On this website all general information about our standard products can be found, like product sheets, installation instructions and pictures of the product. Please let us know when you miss something.

Question 2

Does ELEQ provide an online overview of the dimensional drawings per product category?

Accepted Answer

Yes, for the RM series you can find the overview here and for the GSA series here.

Question 3

How do I order a standard product?

Accepted Answer

All standard product have an article number. This article number is show on the website.

Question 4

Why should I do business with ELEQ?

Accepted Answer

Because we offer technical applications and products that will work with exceptional precision. Guaranteed! For more than 70 years ELEQ has been offering craftsmanship and expertise in electrotechnical applications. In close partnership with clients and (market) partners, our Research & Development department is continuously developing new state-of-the-art products. Innovations and products for professional service providers and manufacturers within the energy sector and for the public lighting market worldwide. Each ELEQ product distinguishes itself by its simple, smart design and solid construction, making it perfect for long, daily use under harsh conditions. All our products are manufactured according to the highest quality requirements of our clients to ensure these can be used for many decades without any problem. The precision of ELEQ's products is renowned within the electrotechnical sector. We will never compromise where development and production of our quality products are concerned.

Question 5

How can I find a local sales contact?

Accepted Answer

On our support page you can find the sales partners we work with.

Question 6

Can ELEQ provide customer specific solutions?

Accepted Answer

Yes we can. ELEQ's Product Development Centre ensures that each new product or system is always realised quickly, competitively and without unnecessary delays. This means that your application is immediately ready for use, highly efficient, extremely reliable and can be manufactured in large and small numbers. Therefore our partnerships always results in a continuous competitive advantage for you. The PDC has extensive testing facilities. This makes us able to quickly and efficiently manufacture sound prototypes. This manufacturing process is integrated into our production process. As a result, ELEQ is able to quickly start the initial production runs.

Question 7

Is ELEQ ISO certified?

Accepted Answer

Yes.

ELEQ has worked in accordance with the ISO norms since 1993. In both facilities we develop, manufacture and sell according to the new ISO9001:2015 directive, for which we are DEKRA certified.

Download: DEKRA ISO certificate ELEQ Steenwijk B.V.
Download: DEKRA ISO certificate ELEQ Kerpen GmbH

In addition, ELEQ Kerpen has a certificate on an approved Quality System according to module D. Manufactured transformers need to be registered and marked with a PTB identification number.

Download: PTB certificate ELEQ Kerpen GmbH
Download: BeV certificate ELEQ Kerpen GmbH

Besides we develop, produce and sell according to the environmental care system NEN-EN-ISO 14001:2015 and we are TUV certified. We continuously adapt all our processes to reduce harmful substances.

Download: TUV-ISO certificate ELEQ Steenwijk bv
Download: TUV-ISO certificate ELEQ Kerpen GmbH

ELEQ also complies with the European directive of the EC Regulation 1907/2006 concerning REACH. REACH stands for Registration Evaluation Authorization and restriction of Chemicals. ELEQ also complies with the EU legislation for the Restriction of Hazardous Substances RoHS (EG) 2011/65/EU and 2015/863. RoHS contains a list of restricted chemicals.

Download: REACH und RoHS ELEQ Steenwijk bv
Download: REACH und RoHS ELEQ Kerpen GmbH

In addition, ELEQ Steenwijk is accredited in accordance with EN ISO / IEC 17025: 2017. An internationally accepted standard which guarantees an independent measurement.

Download: ISO 17025 certificate ELEQ Steenwijk
Download: Annex ISO 17025 certificate ELEQ Steenwijk

The German Accreditation Body confirms the competence of the test laboratory of ELEQ Kerpen GmbH according to DIN EN ISO/IEC 17025:2018. The accreditation certificate was issued on January 31, 2022 with the registration number D-PL-21416-01-00. Since November 2024, our test laboratory has been granted Category A flexibility. This authorizes us to perform testing in accordance with the standards DIN EN 61869-1 (IEC 61869-1), DIN EN 61869-2 (IEC 61869-2) and DIN EN 61869-3 (IEC 61869-3) in their respective current versions.

Download: ISO 17025 certificate ELEQ Kerpen
Download: Additional information ISO 17025 certificate ELEQ Kerpen

Question 8

Where do I find ELEQ's delivery conditions?

Accepted Answer

The general terms and conditions ORGALIME S2012 for delivery of mechanical, electro-technical and electronic products (S2012) of March 2012 are applicable for all our deliveries and services. We will reject all other terms and conditions. On request, these terms and conditions can be sent over, free of charges.

FAQ

General

Energy Management

Transformers

Connection Boxes

Measuring Equipment

FAQ

General

How can I find stock information of your standard products?

Does ELEQ provide an online overview of the dimensional drawings per product category?

How do I order a standard product?

Why should I do business with ELEQ?

How can I find a local sales contact?

Can ELEQ provide customer specific solutions?

Is ELEQ ISO certified?

Where do I find ELEQ's delivery conditions?

Energy Management

Can you make a customized transformer for me?

Can ELEQ provide customer specific solutions?

How do I mount my transformer?

Do you offer retrofit solutions for transformers?

Which class should I choose for my transformer and why?

How can a transformer be short-circuit?

How long should the connection cable be?

Does ELEQ provide advice for the best transformer choice?

Does ELEQ provide transformer courses to customers?

Transformers

Can you make a customized transformer for me?

Do you offer retrofit solutions for transformers?

Which class should I choose for my transformer and why?

How do I mount my transformer?

How long should the connection cable be?

How can a transformer be short-circuit?

What means ext. 300%?

What does Fs5 mean?

What does 5P.. mean?

Does ELEQ provide advice for the best transformer choice?

Connection Boxes

I am looking for a solution for facade illumination, what are the options?

For which type of fuses do you have connection boxes in your product range?

I am looking for a connection box for looping through, is that possible?

What is looping?

Do you also have a connection box for evening/night switching systems?

Do you also have connection boxes suited for LED?

Do you also have a connection box suited for 3 phases?

Is it also possible to switch phases after mounting?

Can I connect 2 cables with 5 conductors of 10 mm² in an LS-94? (2 x 5 x 10)?

When do I need a neutral-earth connection in my connection box?

What does it mean when a connection box has IP55?

What is IK10?

What is the difference between a fuse and an automatic installation switch?

Measuring Equipment

When do I use an electromagnetic measuring instrument?

When do I use a moving coil measuring instrument?

What are moving coil meters with rectifiers?

Does your product portfolio include a measurement instrument to measure the average current?