Question 1

How do I order a standard product?

Accepted Answer

All standard product have an article number. This article number is show on the website.

Question 2

Where do I find ELEQ's delivery conditions?

Accepted Answer

The general terms and conditions ORGALIME S2012 for delivery of mechanical, electro-technical and electronic products (S2012) of March 2012 are applicable for all our deliveries and services. We will reject all other terms and conditions. On request, these terms and conditions can be sent over, free of charges.

Question 3

How can I find a local sales contact?

Accepted Answer

On our support page you can find the sales partners we work with.

Question 4

Is ELEQ ISO certified?

Accepted Answer

Yes.

ELEQ has worked in accordance with the ISO norms since 1993. In both facilities we develop, manufacture and sell according to the new ISO9001:2015 directive, for which we are DEKRA certified.

Download: DEKRA ISO certificate ELEQ Steenwijk B.V.
Download: DEKRA ISO certificate ELEQ Kerpen GmbH

In addition, ELEQ Kerpen has a certificate on an approved Quality System according to module D. Manufactured transformers need to be registered and marked with a PTB identification number.

Download: PTB certificate ELEQ Kerpen GmbH
Download: BeV certificate ELEQ Kerpen GmbH

Besides we develop, produce and sell according to the environmental care system NEN-EN-ISO 14001:2015 and we are TUV certified. We continuously adapt all our processes to reduce harmful substances.

Download: TUV-ISO certificate ELEQ Steenwijk bv
Download: TUV-ISO certificate ELEQ Kerpen GmbH

ELEQ also complies with the European directive of the EC Regulation 1907/2006 concerning REACH. REACH stands for Registration Evaluation Authorization and restriction of Chemicals. ELEQ also complies with the EU legislation for the Restriction of Hazardous Substances RoHS (EG) 2011/65/EU and 2015/863. RoHS contains a list of restricted chemicals.

Download: REACH und RoHS ELEQ Steenwijk bv
Download: REACH und RoHS ELEQ Kerpen GmbH

In addition, ELEQ Steenwijk is accredited in accordance with EN ISO / IEC 17025: 2017. An internationally accepted standard which guarantees an independent measurement.

Download: ISO 17025 certificate ELEQ Steenwijk
Download: Annex ISO 17025 certificate ELEQ Steenwijk

The German Accreditation Body confirms the competence of the test laboratory of ELEQ Kerpen GmbH according to DIN EN ISO/IEC 17025:2018. The accreditation certificate was issued on January 31, 2022 with the registration number D-PL-21416-01-00. Since November 2024, our test laboratory has been granted Category A flexibility. This authorizes us to perform testing in accordance with the standards DIN EN 61869-1 (IEC 61869-1), DIN EN 61869-2 (IEC 61869-2) and DIN EN 61869-3 (IEC 61869-3) in their respective current versions.

Download: ISO 17025 certificate ELEQ Kerpen
Download: Additional information ISO 17025 certificate ELEQ Kerpen

Question 5

Can ELEQ provide customer specific solutions?

Accepted Answer

Yes we can. ELEQ's Product Development Centre ensures that each new product or system is always realised quickly, competitively and without unnecessary delays. This means that your application is immediately ready for use, highly efficient, extremely reliable and can be manufactured in large and small numbers. Therefore our partnerships always results in a continuous competitive advantage for you. The PDC has extensive testing facilities. This makes us able to quickly and efficiently manufacture sound prototypes. This manufacturing process is integrated into our production process. As a result, ELEQ is able to quickly start the initial production runs.

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